Technical Support

Technical Support

Technical Support

Welcome to the Technical Support area of our web site

 

If you have a fault with a product, please firstly consult the product instruction manual or available fault finding guide.  These can be found in our Technical Data section.

If this does not solve your problem then please call our dedicated telephone support line on 01482 678981 or contact us by e-mail.  

We require details of the actual fault along with the caravan / motorhome serial number, and the product serial number / reference. 

Our support line is open 9:00am to 5:00pm Monday to Thursday and 9:00am to 12:30pm on Friday 

If you need to return goods to us, you will need to follow our returns procedure which can be found here.  Never return any product without first requesting a returns number, otherwise your product may be lost. 

 

For support on Auto-Trail entertainment equipment pre 2009 please contact SCS Components on 01924 893656.

For more recent vehicles please contact Armour Automotive  0900 102 0119.

For Nordelecttronica products please contact 0845 862 4545. 

For CEC / Plug-In-Systems products please contact 01482 580077. 

For Blaupunkt or JVC products fitted to Swift vehicles please contact Swift customer care on 01482 847332.

 

You will need a copy of Adobe Acrobat Reader to view the support documentation, click here to visit the Adobe web site.

All information provided is strictly copyright of Sargent Electrical Services Ltd.  Due to ongoing design changes this information may not completely reflect delivered product.  Electrical Work on any 230v system should only be undertaken by qualified persons.


Product Repair Service

Product Repair Service

The following repair options are designed to provide a cost effective way to repair Sargent products that are outside their warranty period. Please discuss your repair with our customer support team before placing your order (01482 678981 support@sargentltd.co.uk).

The options below are for a fixed price repair of one item and include full inspection, repair and test of the unit and a one year warranty on any new or repaired components.

If you would like us to collect your product by courier please also add ‘Pick my Product up’ to your order / shipping cart.

Once we have received payment we will send you an email confirming your order and stating your order number, please put this number on your Repair Order Form, following the instructions, and completing the requested information.

Repairs typically take 7 to 10 working days to complete so please consider this when organising your repair.

Please note : Collections can only be made from UK addresses. 

New.jpg  Please note that our repair service now uses a new Repair Order Form.  Please click HERE to download the form and follow the instructions contained within. If this form is not completed and put with your item then there is a chance of your item being delayed.  

We will be closing Tuesday 23rd December 2014 and re-open Monday 5th January 2015. Any paid repairs we receive after Friday 12th December will not be delivered back until the New Year.