Product Repair Service

Product Repair Service

Product Repair Service

The following repair options are designed to provide a cost effective way to repair Sargent products that are outside their warranty period. Please discuss your repair with our customer support team before placing your order (01482 678981 support@sargentltd.co.uk).

The options below are for a fixed price repair of one item and include full inspection, repair and test of the unit and a one year warranty on any new or repaired components.

If you would like us to collect your product by courier please also add ‘Pick my Product up’ to your order / shipping cart.

Once we have received payment we will send you an email confirming your order and stating your order number, please put this number on your Repair Order Form, following the instructions, and completing the requested information.

Repairs typically take 7 to 10 working days to complete so please consider this when organising your repair.

Please note : Collections can only be made from UK addresses. 

New.jpg  Please note that our repair service now uses a new Repair Order Form.  Please click HERE to download the form and follow the instructions contained within. If this form is not completed and put with your item then there is a chance of your item being delayed.  

We will be closing Tuesday 23rd December 2014 and re-open Monday 5th January 2015. Any paid repairs we receive after Friday 12th December will not be delivered back until the New Year.


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Product no.: REP001

We will repair any Sargent Power Supply Unit, replacing any faulty or defective parts and then undertake a full electrical test before returning the unit. Please note that the repair does not include any cosmetic damage to the casing.

Should you have a problem with the charging function in an EC440 or EC445 then please contact our Technical Department on 01482 678981 prior to placing your order.

For any products which are 2007 series, please contact the technical team on 01482 678981 before ordering.

£74.21
Product no.: REP002
We will repair any Sargent Analogue Control Panel (units with rocker style switches and moving needle volt meter), replacing any faulty or defective parts, and then undertake a full electrical test before returning the unit.
£30.08
Product no.: REP005
We will repair any Sargent Digital Control Panel (EC200 / EC325 / EC328 / EC100 / EC101 / EC50 / EC51 units with LCD or LED displays), replacing the main PCB with the latest hardware and software version and then undertake a full electrical test before returning the unit.
£47.52
Product no.: REP003

We will repair any Sargent Alarm System control box, replacing any faulty or defective parts and then undertake a full functional test before returning the unit. Please note that the repair does not include the replacement of the Battery, PIR detectors or Key Fob controllers. If these are found to be faulty you will be offered the option to purchase new components to go with your repair. Please ensure that when the item is returned to us, you include: the alarm base including battery, key fobs and PIR.

£40.02
Product no.: REP006
We will repair the EM50 unit, replacing any faulty or defective parts, and then undertake a full electrical test before returning the unit.
£42.00
Product no.: COL001

If you would like our Courier to collect your unit for repair instead of sending it to us yourself, then please add this item to your shopping basket and our customer support team will organise collection.

If you require collection from a different address to your main invoice address, then please add this to the order and delivery comments at the check out.

Please note : Collections can only be made from UK addresses.

£11.28